Creator Agreement
Additional terms for creators who monetize content on our platform.
Last updated: October 8, 2026
1. Introduction
This Creator Agreement (“Agreement”) supplements the Terms of Service and applies to users who create subscription tiers, sell digital products, and/or monetize content on Patagram (“Creators”). By becoming a Creator, you agree to these additional terms. Follower, Subscription and Subscriber have the meaning given in section 1 of the Terms.
2. Creator eligibility
To become a Creator, you must: (a) Be at least 18 years old; (b) Have a verified email address; (c) Connect a verified Mollie account and provide accurate identity and payout information to Mollie in order to receive payments; (d) Comply with all applicable laws and regulations; (e) Not have been previously banned from the Platform.
3. Content obligations
As a Creator, you agree to: (a) Provide content as described in your tier offerings; (b) Maintain a regular posting schedule appropriate for your tier benefits; (c) Not mislead subscribers about what they will receive; (d) Respond to subscriber inquiries in a reasonable timeframe; (e) Comply with all content guidelines and prohibited content rules; (f) If you sell digital products, deliver exactly what the listing describes, and keep the files you have already sold available for download: you may take a product off sale at any time, but you may not delete or materially change the files of a product people have already bought.; (g) If you sell physical goods, post what you have sold promptly, use the buyer’s delivery address only to fulfil that order and keep it confidential, and accept returns on the terms EU consumer law sets out: the 14-day right of withdrawal on goods cannot be waived, and it is yours to honour, not ours
4. Revenue and fees
Patagram charges a platform fee on subscription revenue and on digital product sales. The applicable rate is displayed in your Creator dashboard before you activate monetization. This fee is collected automatically on each payment as an application fee through Mollie; the remaining net amount is paid directly to your connected Mollie account. Payment processing fees (charged by Mollie) vary by payment method and are deducted from your revenue. Your net earnings on each charge are: Price Paid − Platform Fee − Mollie Payment Processing Fees.
5. Payouts
To receive payments, you must connect a verified Mollie account to your Creator profile. Patagram never holds your funds: on each charge, the net amount (after the platform fee and Mollie’s payment processing fees) is paid directly into your connected Mollie account. Mollie then settles those funds to your bank account on Mollie’s own payout schedule and according to Mollie’s terms. Connecting your Mollie account authorizes Patagram to act on it on your behalf: to charge your subscribers, to take one-off payments from buyers of your digital products, and to manage the recurring billing you set up. We deliberately do not request permission to issue refunds on your account: as merchant of record you handle refunds yourself, from your own Mollie dashboard. You can withdraw that authorization at any time by disconnecting Mollie. We keep a record of each authorization you grant (the permissions given, when they were given, and when they ended) for as long as set out in our Privacy Policy, so that both you and we can evidence what was authorized. You are responsible for any taxes owed on your earnings.
6. Tax responsibilities
You are solely responsible for determining and paying any taxes owed on your earnings. We may provide earnings reports for tax purposes. Depending on your location, we may be required to withhold taxes or report your earnings to tax authorities.
7. Intellectual property
You retain all rights to your content. You represent that you own or have the necessary licenses for all content you post. You grant Patagram a license to display and distribute your content as needed to operate the Platform.
8. Customer relationship
Because subscription payments are processed on your connected Mollie account, you are the merchant of record for your subscriptions. Subscribers have a direct billing relationship with you, facilitated by Patagram. Patagram provides the technology that handles billing mechanics, the cancellation flow, and platform-level support, but you are responsible for content delivery, the quality and accuracy of your tier offerings, tier-specific communications, and for handling refund and billing disputes from your subscribers (see Refund Policy). As merchant of record you are also responsible for invoicing your subscribers and for keeping the related accounting records for the retention period required by the law that applies to you, which varies by country. Patagram does not do this for you, and neither Patagram nor Mollie is your archive of record. If you are unsure what applies, consult an accountant.
The same applies to digital products you sell: the payment is taken on your connected Mollie account, so you are the seller and merchant of record for every product sale. You are responsible for delivering the files, for the accuracy of what the listing promises, and for handling refund requests from buyers. Because we deliberately do not hold permission to issue refunds on your account (see Section 5), a refund is something only you can give.
Before a buyer pays for a digital product, Patagram asks them to consent to immediate delivery and to acknowledge that they thereby lose the 14-day right of withdrawal that EU Directive 2011/83/EU would otherwise give them. We collect and store that acknowledgement, with its date and time, on your behalf: it is your evidence as the seller, and we will make it available to you if a buyer disputes a sale.
Selling physical goods puts more on you than selling files does, and the law is stricter about it. You are the seller and merchant of record for every parcel: you set the postage, you pack it, you post it, and you carry the risk until the buyer takes possession. The buyer’s 14-day right of withdrawal on goods cannot be waived: Article 16(m) of Directive 2011/83/EU, the carve-out that lets a download waive it, applies to digital content only. The right runs from the day the buyer receives the goods, not from the order. When a buyer withdraws you must refund the price plus the standard delivery they paid, within 14 days of being told; the cost of returning the goods falls on you unless you told the buyer before the sale that it would be theirs. Beyond that window the 2-year conformity guarantee under Directive (EU) 2019/771 still applies to goods that arrive faulty or unlike the listing. Patagram shows the buyer the withdrawal notice before they pay, gives them a button to request a return, and shows you the request and the address, but the refund itself is something only you can give, because we deliberately do not hold permission to issue refunds on your account (see Section 5), and we never hold the funds in escrow. If you take payment and do not ship, the only remedy available to us is action against your account.
9. Termination
Either party may terminate this Agreement at any time. Upon termination: (a) Active subscriptions will continue until their next renewal date and will not renew; (b) You must honor remaining subscription periods; (c) Funds already paid into your connected Mollie account are settled to you by Mollie on its normal schedule; (d) Your Creator status will be removed, but your user account may remain active; (e) Digital products people have already paid for remain downloadable by their buyers: ending this Agreement does not withdraw what someone has already bought.
10. Modifications
We may modify this Agreement with 30 days notice. Continued use of Creator features after changes constitutes acceptance. Material changes to platform fees will be communicated with at least 60 days notice. Grandfathered Pro tier pricing locked in by Founding Creators (see Section 11) is exempt from fee changes: your locked-in monthly price applies for the lifetime of your Pro subscription, including across cancellations and resubscriptions.
11. Pro tier and Founding Creator status
Patagram Pro is an optional flat-fee subscription that creators may purchase in exchange for a 0% platform fee on their subscription revenue (Mollie payment processing fees still apply and are passed through to the creator). Pro is per-creator: each creator page you own subscribes independently.
Founding 100 Lifetime Pricing: The first 100 distinct users to subscribe to Pro receive lifetime €19/month grandfathered pricing on their first creator subscribed to Pro. Subsequent creators on the same user account default to the Standard cohort even if Founding spots remain. The Founding status is preserved on the creator account in perpetuity: if you cancel and later resubscribe the same creator, your €19/month price is honored on the same terms. Founding status applies for the lifetime of your Patagram account in good standing (account in good standing means no Terms of Service violations resulting in suspension or ban).
Storage and Bandwidth: Pro subscriptions include 50 GB of storage and 2 TB of monthly egress bandwidth per creator. Overage is billed at €0.05/GB storage and €0.02/GB egress. A monthly overage cap of €100 applies. When it is exceeded, new uploads are paused until the next billing period or until you contact support.
Cancellation: You may cancel your Pro subscription at any time from your creator dashboard. Pro benefits continue until the end of your current billing period. No prorated refunds are issued for the unused portion of the period (see Refund Policy).
12. Storage and bandwidth limits
Each creator page is allocated storage and monthly bandwidth (egress) based on its tier. Limits apply per creator page, not per account.
Tier allocations: (a) Creators who have not connected a Mollie payout account: 5 GB storage, 50 GB monthly bandwidth; (b) Creators with a connected Mollie account: 15 GB storage, 1 TB monthly bandwidth; (c) Pro creators: 50 GB storage, 2 TB monthly bandwidth (with overage billing, see Section 11).
Storage limit: When a creator page reaches its storage allocation, new uploads are paused until you delete content to free space or upgrade your tier. Existing content remains available.
Monthly bandwidth ceiling: Bandwidth measures how much your published media is served to viewers each calendar month, and resets at the start of each month. When a non-Pro creator page reaches its monthly bandwidth ceiling, its public content is temporarily paused (hidden from viewers) until the next monthly reset. Nothing is deleted. Upgrading to Pro raises the ceiling and replaces the pause with overage billing. Direct messages are never subject to the bandwidth pause, and neither are digital products someone has already bought: a buyer can always download what they paid for, even while the page is paused. A product’s public previews are paused like any other public content.
Per-file limit on public media: any single file larger than 100 MB cannot be attached to a post that is public, followers-only, or shown as a public preview; files over 100 MB may only be attached to posts restricted to paying subscribers (a paid tier). This limit is uniform across all tiers, including Pro, and does not apply to adaptive video streaming.
Abuse and spikes: To protect the Platform, an unusually large bandwidth spike in a 24-hour window (typically caused by viral content) may temporarily pause new uploads for that creator page while existing content continues to serve. We will notify you by email, and the pause lifts automatically at the start of the next billing period.
We may adjust these allocations with notice as described in Section 10.