Our policy on refunds for subscription payments and digital product purchases.
Last updated: July 4, 2026
Subscriptions on Patagram are billed in advance on a recurring basis. Generally, subscription payments are non-refundable because you receive immediate access to subscriber-only content upon payment. Digital product purchases are also non-refundable once the product has been downloaded or accessed, as digital goods cannot be returned.
We may grant refunds in the following circumstances: (a) Technical issues prevented access to paid content for a significant period; (b) Duplicate charges occurred due to system errors; (c) A Creator's account was terminated for violations, preventing content delivery; (d) Other circumstances where we determine a refund is appropriate.
To request a refund: (a) Contact us at support@patagram.app within 14 days of the charge; (b) Include your account email and transaction details; (c) Explain the reason for your refund request; (d) Allow up to 5 business days for review.
Approved refunds will be credited to your original payment method. Processing time depends on your payment provider and may take 5-10 business days to appear in your account.
Cancelling a subscription does not automatically trigger a refund. When you cancel: (a) You retain access until the end of your current billing period; (b) No future charges will be made; (c) Partial period refunds are not provided.
If a Creator you subscribe to is banned or has a page removed for violating our community guidelines, you will be notified. When this happens: (a) Your subscription ends and will not renew; (b) You keep access to the Creator's content until the end of the period you have already paid for; (c) Because the Creator is the merchant of record for your subscription (payments are processed on their own Mollie account — see the Creator Agreement), refunds for the affected period are sought from the Creator, not from Patagram. Where content delivery was prevented by the removal, Patagram may grant a refund at its discretion (see Section 2). Contact us at support@patagram.app if you need help.
Patagram Pro is a creator-side subscription billed by us to creators in exchange for 0% platform fee benefits. Specific refund rules apply:
EU 14-day cooling-off: Under EU Directive 2011/83/EU, consumers have a 14-day right to withdraw from distance contracts on digital services. At checkout, Pro creators must explicitly waive this right to start using Pro immediately (the consent checkbox at signup). If consent was NOT given (or if no Pro benefits have been used yet), a refund is available on request within 14 days of subscription start.
Service failure: If a documented platform outage prevents you from accessing Pro benefits for 24+ hours, we will refund the affected period (prorated). Reviewed case-by-case at support@patagram.app.
Mid-period cancellation: No prorated refunds. Pro benefits continue until the end of your current billing period; the subscription does not renew.
Termination for ToS violation: No refund issued.
Monthly overage charges: Storage and bandwidth overage is billed automatically at the end of each billing period as a separate one-off charge against your saved payment method. Overage charges are capped at €100/month — the platform absorbs any overage above this amount. Overage charges are non-refundable (they reflect actual usage that has already occurred). If an overage charge fails, the platform absorbs the cost — your Pro benefits are not interrupted.
If you're unsatisfied with a Creator's content, we encourage you to first communicate with the Creator. If unresolved, contact us and we will mediate. Refunds for content quality disputes are granted at our discretion.
Filing a chargeback with your bank without first contacting us may result in account suspension. We encourage you to work with our support team to resolve payment disputes.
For refund requests or payment questions, contact: support@patagram.app